Refund & Cancellation Policy

Last updated: October 8, 2026

90-day money-back guarantee

If you're not happy with your purchase for any reason, contact us within 90 days of delivery for a full refund of the product price. You can return products even if you have tried them, as long as they are complete and undamaged.

How to request a refund

1. Email help@joybend.com or call +1 (754) 242-6834 with your order number. We reply within one business day (Monday to Friday).
2. We'll send you return instructions and the return address. Please ship your return within 14 days of receiving them. We recommend a tracked shipping service.
3. Once your return arrives, we issue your refund within 5 business days.

Items sent back without first contacting us may not be accepted, because we cannot match them to an order.

Refunds

Refunds are made to your original payment method (card or PayPal). Your bank or PayPal may take 5–10 business days to show the refund. Standard US shipping is free, so there are no shipping charges to refund. For change-of-mind returns, the cost of sending the item back is paid by you; for damaged, defective or incorrect items, we cover it (see below).

Damaged, defective or incorrect items

If your order arrives damaged, defective or wrong, contact us within 90 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you, and in most cases you won't need to return anything.

Cancelling an order

You can cancel an order for a full refund at any time before it ships by contacting us. Orders usually ship within 1–3 business days. Once an order has shipped, it can be returned under our 90-day guarantee.

Add-on offers

Items you choose to add after checkout are separate purchases. Each one is covered by this policy and can be cancelled or refunded on its own without affecting the rest of your order.

Subscriptions

Subscriptions are always optional. You can cancel any subscription at any time by emailing help@joybend.com or calling +1 (754) 242-6834; cancelling before your next billing date stops all future charges. If you are charged for a renewal you didn't want, contact us within 30 days of the charge and we'll cancel the subscription and refund that renewal in full (if it has already shipped, we'll send return instructions).

How the charge appears on your statement

Card payments appear as JOYBEND. PayPal payments appear as PAYPAL *JOYBEND; PayPal payments are processed by ATP ITALGRUP Limited on behalf of JoyBend. If you don't recognise a charge, please contact us before contacting your bank: we can look up your order straight away and fix any problem, usually within one business day.

Contact

Aeterna Health Corp (JoyBend), 2800 N Palm Aire Dr, Apt 201, Pompano Beach, FL 33069, United States. Phone: +1 (754) 242-6834. Email: help@joybend.com